PETE ISAIA

Private Mentorship | Terms & Conditions

Effective from the date of purchase

These Terms and Conditions ("Terms") govern your participation in Pete Isaia's Private Mentorship program ("the Mentorship"), offered by Pete Isaia trading as Isaia Coaching Pty Ltd. ("Pete", "we", or "us"). By completing your purchase, you ("the Client") confirm that you have read, understood, and agree to be bound by these Terms.

These Terms apply to both formats of the Private Mentorship, including individual and couples enrolments.

THE MENTORSHIP

1. Program Description

Pete's Private Mentorship is a personalised, time-based container for emotional, relational, and behavioural transformation. The Mentorship is available in four formats:

(a) 3 Month Individual Mentorship — up to 12 private sessions over a 3-month period.

(b) 3 Month Couples Mentorship — up to 12 private sessions over a 3-month period.

(d) 6 Month Couples Mentorship — up to 24 private sessions over a 6-month period.

1.1 Eligibility

By enrolling in the Mentorship, the Client confirms that they are 18 years of age or older. Pete reserves the right to request proof of age and to decline or terminate enrolment if this requirement is not satisfied.

2. What is Included

Each format of the Mentorship includes the following:

(a) Up to the maximum number of private sessions as specified in the Client's enrolled program.

(b) Sessions are available for individuals or couples. Couples share a single session pool and may use sessions together or individually.

(d) Access to the Mastery Membership during the active Mentorship period.

3. Session Frequency & Scheduling

The Mentorship is time-based, not session-based. Optimal session frequency is agreed between the Client and Pete at the commencement of the Mentorship and is offered as needed, with access to up to one session per week. Pete will work collaboratively with the Client to determine a rhythm that best serves their goals and circumstances throughout the duration of the Mentorship. Pete also reserves the right to adjust the structure of the Mentorship at any time — see Clause 3.2 below.

Sessions must be scheduled in advance via the booking system provided. Pete reserves the right to reschedule a session with reasonable notice.

Session duration is determined collaboratively between Pete and the Client based on the needs of the work at the time of each session.

3.1 Cancellation & No-Show Policy

The following session forfeiture policy applies and is communicated to all Clients at onboarding:

(a) Cancellation with more than 24 hours' notice — the session does not count as used and may be rescheduled.

(b) Cancellation with less than 24 hours' notice — the session counts as used and is forfeited.

Pete reserves the right to apply this policy at his discretion and to make exceptions in genuinely exceptional circumstances.

3.2 Program Adjustments

Pete reserves the right to adjust the structure of the Mentorship at any time, including intensifying the session cadence, shortening the overall timeframe, or otherwise modifying the container, where he determines this to be in the Client's best interest or operationally necessary. Any such adjustments will be communicated to the Client directly and managed collaboratively. These adjustments do not constitute a breach of these Terms and do not entitle the Client to a refund of any amount.

3.3 Commencement Date and End Date

The Mentorship Start Date is set as the earlier of:

(a) the date on which the Client's first session is booked, or

(b) 14 days after the date of payment. Clients are notified of this commencement rule at the time of purchase.

The Mentorship term will run for the agreed duration from the Mentorship Start Date regardless of when the Client chooses to book their first session.

The Mentorship End Date is calculated from the Mentorship Start Date based on the Client's enrolled program length (3 or 6 months). Sessions, voice messaging access, and all other program inclusions remain available throughout this period but do not extend beyond the Mentorship End Date under any circumstances.

4. Session Expiry

Unused sessions do not roll over beyond the agreed Mentorship period. Private Mentorship is not a session-based package. It is a sustained period of proximity to Pete — including ongoing voice messaging access, real-time support, and the continuity of a dedicated mentorship relationship over 3 or 6 months. The investment reflects that relationship and the access it provides, not the number of sessions attended.

5. Couples-Specific Provisions

In addition to the general provisions of these Terms, the following applies specifically to Couples Mentorship enrolments:

(a) Both partners enrolled in a Couples Mentorship share a single session pool. Sessions may be used jointly or individually at Pete's discretion and in accordance with the goals of the Mentorship.

(b) In the event that a couple separates, or one partner elects to discontinue participation, both partners remain jointly and severally liable for all outstanding payment obligations unless Pete agrees otherwise in writing. No refund will be issued in these circumstances.

(c) Where a couple separates during the Mentorship period, one or both partners are welcome to continue using the remaining shared session pool on an individual basis. Pete will continue to work with each continuing partner directly. The continued availability of the session pool to one or both partners constitutes fulfilment of Pete's obligations under these Terms, regardless of the couple's relationship status.

(d) Whether both partners may continue individually is subject to Pete's discretion, having regard to his ability to work effectively with each partner in the circumstances. Where Pete determines it is no longer appropriate to continue with one or both partners, he may terminate that partner's participation in accordance with Clause 13.

(e) For couples enrolments, each partner acknowledges that their individually submitted forms and disclosures will be kept confidential from their partner unless they choose to share them directly.

6. Not a Substitute for Professional Care

The Mentorship is an educational and developmental container. It is not therapy, medical care, psychological treatment, or crisis support, and should not be treated as such. Pete is not a licensed therapist, psychologist, or medical professional.

Clients are encouraged to maintain appropriate professional support alongside the Mentorship where relevant. Pete reserves the right to refer a client to professional services, or terminate the Mentorship, if he believes the nature of their needs falls outside the scope of mentorship.

Where Pete has a genuine concern for the safety or wellbeing of a Client or any other person, he may be required to act on that concern regardless of the confidentiality provisions in these Terms. This includes contacting emergency services or other appropriate parties where there is a reasonable belief of risk to life. Such action does not constitute a breach of these Terms.

The Client is responsible for disclosing any relevant health conditions, diagnosed mental health conditions, or significant changes in their mental or physical health that arise during the Mentorship. Pete cannot be held liable for circumstances arising from information that was not disclosed, whether at the time of application or during the Mentorship period.

PAYMENT

7. Payment Structure

All prices are in Australian Dollars (AUD) and are inclusive of GST. The Mentorship may be paid in full upfront or via a monthly payment plan. A monthly payment plan is available at a 5% premium on the upfront price, reflecting Pete's risk of carrying payments across the duration of the program.

3 Month Individual Mentorship

(a) Upfront: $7,500 AUD

(b) Monthly payment plan: $2,500 AUD per month ($7,500 AUD total).

3 Month Couples Mentorship

(d) Monthly payment plan: $3,400 AUD per month ($10,200 AUD total).

6 Month Individual Mentorship

(e) Upfront: $12,600 AUD

(f) Monthly payment plan: $2,100 AUD per month ($12,600 AUD total).

6 Month Couples Mentorship

(g) Upfront: $18,000 AUD

(h) Monthly payment plan: $3,000 AUD per month ($18,000 AUD total).

The payment method selected at the time of enrolment is binding and cannot be changed after the Mentorship has commenced.

8. Payment Obligations Are Non-Negotiable

By enrolling in the Mentorship, the Client agrees to fulfil their payment obligation in full for the duration of their chosen program. This obligation is binding from the date of first payment and applies regardless of:

(a) Whether the Client attends all available sessions.

(b) Whether the Client chooses to disengage from the Mentorship prior to its completion.

For Clients on a monthly payment plan, each monthly instalment is a binding obligation and cannot be cancelled mid-program. Monthly payments are a commitment to the full program, not a subscription that can be cancelled at will. Clients are encouraged to carefully consider their financial commitment before enrolling.

9. Late or Failed Payments

For Clients on a monthly payment plan, if a scheduled payment fails or is not received by the due date, Pete reserves the right to suspend access to the Mentorship, including sessions and voice messaging support, until payment is received. Repeated or unresolved non-payment may result in termination of the Mentorship by Pete under Clause 13.

CANCELLATION & PAUSE

10. No Refund Policy

All payments made toward the Mentorship are non-refundable. Once the Mentorship has commenced, the Client remains financially obligated for the full payment as outlined in Clause 7 — whether they selected upfront or monthly payment — regardless of whether they complete the program.

Pete may, entirely at his discretion and without obligation, consider a partial refund in exceptional circumstances. Any such consideration is a goodwill gesture only and does not constitute a policy, a precedent, or a right owed to the Client. Pete is under no obligation to provide, explain, or justify any decision regarding discretionary refunds.

11. Pause Policy

In special circumstances, the Client may request a pause of their Mentorship. All pause requests are subject to Pete's sole discretion and must be submitted in writing. The terms of any approved pause — including its duration and effect on payment obligations — will be determined by Pete on a case-by-case basis and confirmed in writing.

A pause is not a right and is not automatically granted. Requesting a pause does not suspend any payment obligation unless Pete has explicitly confirmed the pause and its terms in writing.

Where a pause is approved, the Client's access to sessions, WhatsApp voice messaging support, and all associated program inclusions will be suspended for the duration of the pause. The Mentorship end date may be manually adjusted by Pete to reflect the pause period. Upon resumption, all standard Terms continue to apply.

12. Cancellation by the Client

If a Client elects to discontinue the Mentorship prior to its completion, they remain liable for the full payment obligation for their enrolled program. For monthly payment plan Clients, all remaining monthly instalments remain due. For upfront Clients, no refund will be issued. Discontinuation does not constitute grounds for refund or release from payment obligations.

Clients who disengage without completing remaining payments may be referred to a debt recovery process.

TERMINATION

13. Termination by Pete

Pete reserves the right to terminate the Mentorship immediately, or with notice at his discretion, in any of the following circumstances:

(a) Non-payment — where the Client has failed to make one or more scheduled payments and has not remedied this within 7 days of written notice.

(b) Harmful or disrespectful conduct — where the Client engages in behaviour that is abusive, threatening, or disrespectful toward Pete or any associated party, whether during sessions, via messaging, or otherwise.

(c) Misrepresentation — where the Client has provided false, misleading, or materially incomplete information in their application or intake form.

(d) Clinical unsuitability — where Pete reasonably determines that the Client's needs fall outside the scope of mentorship and would be better served by professional clinical or therapeutic support.

In the event of termination by Pete under grounds (b), (c), or (d) above, Pete may provide a pro-rata refund for any full calendar months that have been paid but not yet commenced at the time of termination.

In the event of termination under ground (a) (non-payment), no refund will be issued and any outstanding payments remain due.

13.1 Pete's Incapacity or Death

In the event that Pete becomes permanently incapacitated and is unable to continue delivering the Mentorship, or in the event of his death, his estate or authorised representative will endeavour to provide a pro-rata refund of fees paid for any full calendar months that have been paid but not yet delivered at the time of such incapacity or death. This clause operates independently of and in addition to the Force Majeure provisions in Clause 21.

14. Effect of Termination

Upon termination of the Mentorship for any reason, the Client's access to sessions, voice messaging, and any associated program materials will cease immediately. Any outstanding payment obligations remain enforceable.

CONFIDENTIALITY

15. Pete's Obligations

Pete will keep all personal information, disclosures, and content shared by the Client during the Mentorship strictly confidential. This information will not be shared with any third party without the Client's express written consent, except where required by law or where Pete has a duty of care concern regarding the safety of the Client or others.

15.1 Privacy and Data Handling

Pete collects, uses, and stores personal information provided by Clients in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Personal information collected may include name, contact details, health disclosures, and information shared during sessions and intake forms. This information is used solely for the purpose of delivering the Mentorship and will not be disclosed to third parties except as required by law or as otherwise described in these Terms.

Clients may request access to, or correction of, their personal information by contacting Pete at [email protected]. A full Privacy Policy is available at www.isaiacoaching.com or upon request.

16. Client's Obligations

The Client agrees to keep the content of their sessions and any materials, frameworks, or methodologies shared by Pete confidential. Sessions must not be recorded by the Client without Pete's express prior consent. Sharing Pete's proprietary content publicly or with third parties without permission is not permitted.

The Client also agrees not to post, share, screenshot, or otherwise publicly disclose the content of sessions, voice messages, or any communications with Pete — including on social media platforms — without Pete's prior written consent. This applies regardless of whether the content is attributed to Pete by name.

INTELLECTUAL PROPERTY

17. Ownership of Materials

All content, frameworks, tools, exercises, recordings, and program materials created or shared by Pete in the course of the Mentorship remain the sole intellectual property of Pete Isaia and Isaia Coaching. Clients are granted a personal, non-transferable licence to use these materials for their own development during and after the Mentorship period.

Clients may not reproduce, distribute, resell, or use Pete's materials for commercial purposes without prior written consent.

18. Testimonials and Marketing Consent

Pete may, from time to time, request the Client's permission to use their feedback, testimonials, or general outcome descriptions for marketing or promotional purposes. Pete will seek the Client's express written consent before using any identifiable information in this way.

The Client is under no obligation to provide consent, and declining will not affect their access to or participation in the Mentorship. Any consent provided may be withdrawn at any time by written notice to Pete, with effect from the date of that notice.

LIMITATION OF LIABILITY

19. Scope of Liability

To the maximum extent permitted by applicable law, Pete's total liability to the Client for any claim arising out of or in connection with the Mentorship — whether in contract, tort, or otherwise — is limited to the total fees paid by the Client in the three months immediately preceding the event giving rise to the claim.

Pete is not liable for any indirect, consequential, incidental, or special loss or damage arising from the Mentorship, including but not limited to loss of income, relationship breakdown, emotional distress, or reliance on advice given during sessions.

Nothing in these Terms limits liability for fraud, death, or personal injury caused by negligence, or any other liability that cannot be excluded by law.

20. Client Responsibility

The Client acknowledges that the outcomes of the Mentorship are dependent on their own effort, commitment, and application of the work. Pete does not guarantee specific results. The Client is solely responsible for the decisions they make and the actions they take as a result of the Mentorship.

GENERAL

21. Force Majeure

Pete will not be in breach of these Terms, nor liable for any failure or delay in performing his obligations under them, to the extent that such failure or delay results from circumstances beyond his reasonable control. This includes, but is not limited to, illness, injury, bereavement, natural disaster, pandemic, government-imposed restrictions, or the failure of third-party platforms used to deliver the Mentorship.

In such circumstances, Pete will notify the Client as soon as reasonably practicable and will work collaboratively to reschedule, adjust, or pause the Mentorship where possible. If Pete is unable to deliver the Mentorship for a continuous period exceeding 30 days due to such circumstances, any fees paid for sessions not yet delivered will be refunded to the Client on a pro-rata basis.

22. Governing Law

These Terms are governed by the laws of New South Wales, Australia. Any disputes arising under these Terms will be subject to the exclusive jurisdiction of the courts of New South Wales.

23. Dispute Resolution

Before initiating any formal legal proceedings, the parties agree to attempt to resolve any dispute arising out of or in connection with these Terms through good faith negotiation. Either party may initiate this process by providing written notice of the dispute to the other party.

If the dispute cannot be resolved through direct negotiation within 30 days of such written notice (or such longer period as the parties may agree), the parties agree to refer the matter to mediation through a mutually agreed mediator before commencing court or tribunal proceedings. The costs of mediation will be shared equally unless otherwise agreed.

Nothing in this clause prevents either party from seeking urgent injunctive or declaratory relief from a court where necessary to protect their rights or interests.

24. Consumer Rights

Nothing in these Terms excludes, restricts, or modifies any right or remedy that the Client may have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other applicable consumer protection legislation that cannot lawfully be excluded.

25. Notices and Communications

Any formal notice required or permitted under these Terms must be in writing and delivered by email to the address provided by each party. Notices to Pete should be sent to [email protected]. Notices are deemed received on the next business day following the date of sending, provided no delivery failure notification has been received by the sender.

Pete may update his nominated contact address by providing written notice to the Client. The Client is responsible for keeping their nominated email address current and notifying Pete of any changes.

26. Program Communications

By enrolling in the Mentorship, the Client agrees to receive program-related communications from Pete and Isaia Coaching throughout the duration of the program. These communications are an integral part of the Mentorship delivery and may include booking confirmations and reminders, post-session follow-up emails, time-based check-in emails during the Mentorship period, and a completion communication at the end of the program.

Clients who have concerns about any program communications they are receiving may raise these directly with Pete at [email protected].

27. Waiver

Any failure or delay by Pete to exercise or enforce any right, remedy, or provision under these Terms shall not constitute a waiver of that right, remedy, or provision. A waiver is only effective if given expressly and in writing. A waiver of any breach shall not be taken as a waiver of any subsequent or continuing breach.

28. Assignment

The Client may not assign, transfer, or otherwise deal with any of their rights or obligations under these Terms without Pete's prior written consent. Any purported assignment in breach of this clause is void.

Pete may not assign or transfer his obligations under these Terms to any third party without the Client's prior written consent, except in the case of a business restructure, merger, or sale where the acquiring or successor entity agrees in writing to be bound by these Terms on the same terms.

29. Amendments

Pete reserves the right to update or amend these Terms from time to time. Clients will be notified of any material changes. Continued participation in the Mentorship following notification of changes constitutes acceptance of the updated Terms. Changes will not apply retrospectively to the terms agreed at the time of a Client's enrolment unless required by law.

30. Entire Agreement

These Terms, together with the Client's application form and intake form, constitute the entire agreement between Pete and the Client in respect of the Mentorship and supersede any prior representations, discussions, or agreements.

31. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be severed from the remainder of the Terms, which will continue in full force and effect.

32. Acceptance

By completing your purchase of the Mentorship, you confirm that you have read and understood these Terms and Conditions and agree to be bound by them.

CONTACT

For any questions regarding these Terms, please contact us at [email protected].

Isaia Coaching | www.isaiacoaching.com